• What does my contract phase A, B or C mean?

  The phase system is laid down in the Collective Labor Agreement for Temporary Agency Workers (CAO). View the full collective labor agreement Phase A (duration: 52 weeks worked) Phase A can last a maximum of 52 worked weeks. In this phase, every week worked counts towards the accrual of 52 weeks. IPopular

• Payroll tax reduction; with or without discount. What is the difference?

  When you are employed by a company, you pay taxes on the wages you receive. This is also called payroll tax. The payroll tax is calculated based on several aspects; the hourly wage, the number of hours you work and your age. The more you earn, the more payroll tax you end up paying. Your employer does take into account the general tax credit and employment tax credit. These deductions fall under thPopular

• What is on my payslip?

  Taxes, payroll tax reduction, there's all kinds of stuff on your pay slip, but what does it all mean? We explain it all to you on this digital pay slip. Payslip PayrollPopular

• When is my salary paid?

  We use different payout frequencies, with payment taking place on Thursdays as standard. Do you get paid weekly? Then you will receive a salary every Thursday. Do you get paid every 4 weeks? You will also receive your salary on a Thursday. The 4-weekly payment moments of 2025: 2 january 30 january 27 february 27 march 24 april 22 may 19 june 17 july 14 august 11 september 9Popular

• What does your placement confirmation say?

  Placement confirmation Your placement confirmation contains the employment conditions that we adopt from your place of work. These employment conditions consist of 10 elements, also known as the hirer's remuneration. As a temporary worker you are covered by the ABU Collective Labor Agreement, which is a collective labor agreement for temporary workers. You can always find the most recent version ofSome readers

• Where can I change my payroll tax reduction?

  If you want to change your payroll tax reduction, you can do this via your portal under the heading 'financial details'. We will then prepare a form for you and upload it to your online account. As soon as you have signed this (online), we can switch the payroll tax reduction on or off for you. We can only change the payroll tax credit as of aSome readers

• How can I download the 365Werk web app?

  Downloading the 365Werk web app You can easily download the web app by clicking install. This download may be different than you are used to, but we will explain exactly how to do it. A web app has several advantages: Available for desktop, laptop and mobile/tablet (Android and iOS) No installation required from Google Play or the App Store You canSome readers

• What should I do when I am sick? And when I am better?

  Are you ill? Then call 365Werk and your manager before 10:00 am. A sick report can only be processed by telephone. You can reach 365Werk on 050-3050086 What do you indicate when you report sick? • Expectation of how long you will be ill; • The number where you can be reached; • Are you covered by a safety net? Please indicate this. Accessibility If you are ill, it is mandatory to be avaiFew readers

• I'm going to stop working, what should I do?

  We don't like to see you go! If we can help you with a new challenge or if you would like to work more shifts/hours, we have many options. You can always contact us for this. If you stop working through 365Werk, this is always done in close consultation with your manager or contact person at your place of work. Once this has been arranged, you can send an email to [email protected] with your name,Few readers

• Can I have my holiday pay paid out?

  The holiday pay is paid out once a year, this year on Thursday 23rd May. Your holiday pay is paid out automatically and you do not have to do anything for this. If you take a holiday as a temporary worker and are absent for at least seven consecutive calendar days due to holiday, you can submit a request to us to have your accrued holiday pay paid out earlier. If you leave employment, you will ofFew readers

• I'm trying to upload my ID, but I get an error message. What can I do?

  If you receive an error message when uploading your ID, you have the option to enter your details yourself. If you click on that you can further register. Are you stuck? Please feel free to contact us on 050-3050086 or via [email protected] so that we can help you quickly!Few readers

• Where can I see how many vacation hours I have?

  You can find the balance of holiday hours on your last pay slip. You can see the balance under the heading 'Entitlements'. You can find all pay slips in your online account under the heading 'Salary overview'.Few readers

• I need an employer's statement, how can I apply for this?

  You can request an employer's statement by sending an email to [email protected] with your name and place of work. We will then prepare the employer's statement for you!Few readers

• I no longer remember my login details for my account, what should I do?

  You log in with your email address and password. Have you forgotten your password? Then click on forgot password. We will then send you an email with instructions to reset your password. If you cannot reach an agreement, please feel free to contact us at 050-3050086 or [email protected].Few readers

• How can I request my holiday hours?

  Before you inform us of your holiday hours, it is important that you have coordinated your day off with your manager or contact person at your work. If this is approved, you can request a holiday via your portal under the heading 'Hours' and then 'Leave hours'. We will then process the holiday for you!Few readers

• What does 'ADV' stand for and what can I do with it?

  'ADV' stands for reduction of working hours. If you see this on your pay slip under the heading 'Rights', you are accruing a reduction in working hours. You can have these hours paid out just like holiday hours. You can request this via [email protected]. In the email you indicate how many hours you want to have paid out.Few readers

• Where can I find my pay slip?

  You will receive your pay slip on the same day as the salary payment. You will receive the pay slip as a PDF file by email. You can also find all pay slips in your portal under the heading salary.Few readers

• PAWW

  The PAWW (Private Supplement to WW and WGA) obligation came into effect on August 1, 2022. This is an article from the ABU Collective Labor Agreement. Background In 2016, the duration of unemployment benefit and salary-related WGA was shortened from 38 months to a maximum of 2 years. Social partners then agreed that the missed months could be repaired privately in the PAWW. This extends the right to benefits after paid work to the original duration. The supplementary arrangement is laid dowFew readers

• Where can I find how many hours I've worked?

  It is possible that your worked hours are always passed on to us by your manager. So you don't have to do anything yourself for this. But it is of course nice to be able to view your hours before they are paid out. But where can you find these? View your hours worked You can view your hours worked in your online account. (Note: the hours will be read in no laterFew readers

• Where can I change my name and address details?

  You can change this information in your online account. Here you can, among other things, adjust your contact and personal details. Don't forget to click the 'save' button.Few readers

• When am I entitled to public holiday allowance?

  On recognized public holidays (unless they fall on Saturdays and/or Sundays) you are entitled to a public holiday allowance when: You have worked at least seven times on the relevant day of the week in a period of thirteen consecutive weeks immediately preceding the relevant public holiday; or You have not yet worked thirteen consecutive weeks and have been employed on the relevant day of the wFew readers

• Where can I find my signed contract and payroll tax form?

  You can find the (signed) contract and payroll tax form here in your online account. You can easily download the documents.Few readers

• I cannot convert my account to the new portal (web app), what should I do?

  You have received an email from us with instructions to convert your account to the new portal. Can't figure it out or are you unable to convert your account? Please contact us on 050-3050086 or [email protected] so that you can continue as quickly as possible!Few readers

• How does accruing pension work?

  Temporary worker Are you working with us as a temporary worker? There is a pension scheme that provides for the accrual of a pension for temporary workers aged 18 and older. This scheme is implemented by the Pension Fund Foundation for Personnel Services (StiPP). A distinction is made between a Basic Scheme and a Plus Scheme, depending on the number of weeks you have been employed. Basic schFew readers

• What does my annual statement say?

  We sent the 2023 annual statements in January! Even if you have stopped, you will always receive this from us! Settled employment tax credit, withheld payroll tax, there is a lot on your annual statement, but what does this all mean? We will explain it all to you in this digital annual statement. Annual statementFew readers

• I have a complaint, where can I go?

  Of course, we are always happy to hear positive stories about 365Werk. Unfortunately, it can happen that something doesn't go quite right. That's why we'd love to hear your feedback so we can learn from it! You can submit your complaint via our website. If you use the web app, you can also submit a complaint via your account. We will then contact you by teleFew readers

• How can I submit a declaration?

  You can submit a declaration via the declaration button in your online account. Don't forget to upload the receipt or invoice! In some cases we check the declaration with your employer and as soon as this is approved, we will pay it out.Few readers

• When will I receive my annual statement?

  At the end of January you will receive the annual statement for the calendar year of the previous year from us. We send this as a PDF file by email. You can also find all annual statements in your online account. You can find this under the heading salary.Few readers