> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.365werk.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I cannot transfer my account to the new portal, what should I do?

![](https://storage.crisp.chat/users/helpdesk/website/7970f30b04707400/laura-klein_vifyrx.png)

You have received an email from us with instructions to convert your account to the new portal. Can't figure it out or are you unable to convert your account? Please contact us on 050-3050086 or salaris@365werk.nl so that you can continue as quickly as possible!